Turn every call into one insight
ovozAI transcribes every call automatically, analyzes it with AI, and scores it against your quality standard. All in 5–30 seconds.
One platform — four core screens
Agent quality, call analysis, and business metrics — all on one dashboard.
Find your stars,
spot the gaps
Top-3 podium and full leaderboard. For each agent: average score, sentiment share, talk ratio, CSAT, and 7-day trend.
- Sort by score, sentiment, volume, CSAT
- Drill down to a single agent — calls and trends
- 30-day aggregates, real-time updates
Your rules,
AI's math
Criterion-by-criterion scoring, AI rationale, and a Strong / Moderate / Weak verdict. Right next to the transcript — which sentence drove which score.
- Custom scoring schemas per workspace
- Option and score map for every field
- Transparent: every decision explained and audited
What happened
this month
Daily sentiment trend, category breakdown, language, gender, and an hour-day heatmap. All for your selected date range.
- Date range: day, week, month
- Breakdown by category, language, demographics
- Hour-day heatmap — find your busiest times
Every call — structured data
Everything you need to turn audio into insight — in one system.
Full transcription
Complete transcript of every call with accurate timestamps and speaker separation.
Sentiment analysis
Track customer and agent sentiment, and how it shifts during the call.
40+ languages
Automatic language detection. Perfect for multilingual call centers.
Demographic analysis
Identify customer gender and name, and auto-categorize calls.
Quality control
Automatic call scoring based on your own custom requirements.
Telegram alerts
Get instant Telegram notifications when a call receives a low score.
Three steps — set up once
Call uploads
Auto-uploaded via OnlinePBX or Sipuni webhook — or upload manually.
AI analyzes
Vertex AI Gemini transcribes and scores quality. In 5–30 seconds.
Shows on the dashboard
Real-time stats, scores, and conclusions — your supervisor's AI co-pilot.
Simple — billed by the hour
7-day free trial for new partners. No credit card required.
Starter
Small team, for trials
Up to 100 hours / month
- Extended analysis capabilities
- Detailed reports
- VoIP integration
- Telegram alerts
- Premium support
Professional
Mid-sized call centers
Up to 500 hours / month
- Extended analysis capabilities
- Detailed reports
- VoIP integration
- Telegram alerts
- Premium support
Enterprise
For large operations
Unlimited volume
- Full analysis and custom integrations
- Custom onboarding
- 24/7 support
- Custom features
Request a demo
We'll analyze your real calls free of charge within 7 days. Send the form or message us directly.
First 7 days — free, with proof.
Upload your calls and see the dashboard with your own eyes.